The terms and conditions (Terms) detailed below apply to all bookings made with an Duchally member company, via the individual Resort websites or by telephone or otherwise. Please note that for promotional bookings the relevant additional terms and conditions should be consulted.
When you make a booking, your contract (which includes these Terms) will be with the operating company for the Resort stated in your booking.
GENERAL
Breakfast, Lunch and Dinner reservations cannot be
guaranteed online. If your booking includes a dining
component, please contact the Resort directly to book your
preferred time slot to complete your online booking. Please
note that the price being offered currently cannot be
guaranteed should you not complete your booking at this
stage.
All rates featured on any Duchally websites or quoted by telephone or otherwise are offered subject to availability and Duchally reserves the right to refuse any booking for good reason. Only adults aged 18 and over can stay at the Resort unaccompanied.
Duchally offer a choice of Room Only, Bed and Breakfast or Half Board rates. All prices are inclusive of local taxes.
PRICING
We offer a full range of packages and pricing, as detailed
below. Our packages and pricing will fluctuate depending
upon availability and demand at any given time. All prices
are subject to change without notice. Prices are inclusive
of all local taxes at the current prevailing rate. The price
of your stay will be displayed in local currency on our
websites at the time of booking. This price will be
guaranteed once you have received a confirmation number.
Pricing conversion into local currency is calculated using
current exchange rates and are subject to fluctuation.
FLEXIBLE RATE
In general, Flexible rates are available until the day of
arrival. These rates allow you to transfer and alter arrival
dates up to a maximum of two changes prior to arrival. You
can cancel your booking up to 2pm 7 days prior to arrival
without charge. Cancellations made after 2pm 7 days prior to
arrival will incur full charges.
PAY FIRST NIGHT NOW RATES
In general, our Pay First Night Now rates are available
until 72 hours prior of arrival, a non-refundable deposit
equal to the value of one night of the full cost is required
at time of booking. These rates allow you to transfer or
alter arrival dates once up to 7 days prior to arrival. If
you choose to cancel your booking your deposit will not be
refunded.
PAY NOW RATES
In general, Pay Now rates are available 7 days or more
before the arrival date however exceptions may apply to some
resorts. Pay Now rates offer a percentage discount from our
flexible rate plans and require full pre-payment at the time
of booking. Pay Now rates are non-transferable and
non-refundable.
ADDITIONAL TERMS
The credit/debit card used to book your stay must be
presented and validated at Reception upon arrival at the
Resort. Please note that failure to do so or the
presentation of an invalid credit/debit card will result in
an alternative payment method being requested.
PROMOTION, SPECIAL SEASONAL CAMPAIGNS &
PARTNERSHIP RATES
These rates will require a promotion code. Separate terms
and conditions may apply which will take precedence over
these standard booking terms and conditions.
GENERAL TERMS – ALL RATE PLANS
For the avoidance of doubt, your price does not include any
incidental charges which you may incur during your stay
(including, by way of example only, in respect of your use
of the Resort’s bar and mini-bar facilities as well as in
any restaurants and the costs of external calls from your
accommodation). All such charges will be payable by you on
your departure and, in the event that you fail to pay any
such incidental charges, it is a condition of your contract
with Duchally that you irrevocably authorise Duchally to
debit your credit or debit card. In the event of any
unforeseen circumstances out with the control of the
management of the Resort, the Resort management reserve the
right to substitute your accommodation for an equivalent
standard and size type. The management will use its best
endeavours to contact any impacted guest in advance of
arrival, but this may not always be possible.
FORCE MAJEURE
Neither party shall be in breach of these Terms nor liable
for delay in performing, or failure to perform, any of its
obligations under these Terms if such delay or failure
result from events, circumstances or causes beyond its
reasonable control (such as a pandemic like Covid 19). In
such circumstances the time for performance shall be
extended by a period equivalent to the period during which
performance of the obligation has been delayed or failed to
be performed. If the period of delay or non-performance
continues for 2 weeks, either party may terminate
immediately by giving written notice to the affected party.
PRICE MATCH
At Duchally, we are committed to delivering attentive
service from the moment you decide to choose one of our
resorts for your next holiday or business trip. Whether you
book via computer, tablet or mobile, it is our aim to make
your booking experience as quick, easy and secure as
possible.
Book online with Duchally for the best rate, guaranteed. If you find a better publicly available, like-for-like rate anywhere online, we shall refund you the difference. Terms & Conditions apply as set out below.
PRICE MATCH TERMS & CONDITIONS
Duchally guarantee the best online rate on official Resorts
websites for reservations at all Duchally properties, based
on the following terms and conditions:
- Your original reservation must have been through one of our official Resort websites.
- The lower rate found, and the claim made to match it must be within 24 hours of the original booking being made.
- Price Match only applies to publicly available rates, which can be seen and booked without any kind of restriction or membership requirement.
- The lower rate found must be for exactly the same booking criteria meaning the same resort, the same accommodation/room type, same inclusions, the same stay dates and the same rate description. The cancellation policy and all other terms and conditions of the stay must also be identical.
- Duchally will verify the lower rate claim and respond within 3 working days* of the claim being made. *Claims will be processed Monday to Friday, 9.00am to 5.00pm.
- The rate comparison will be made net of any taxes, gratuities or any other fees associated with the accommodation/room rate, and the lower rate must still be available at the time the hotel validates the claim. Rate differences solely due to exchange rate fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
- When a claim covers a multiple night stay, the rate comparison will be made against the total accommodation/room cost on the official Resort website compared to the total accommodation/room cost on the other website.
- All Price Match claims must be emailed within 24 hours of booking to your booked Resort at the email address provided on your confirmation.
DOGS
Selected lodges are dog-friendly and must be booked in
advance. There is a maximum of 2 dogs per lodge and a
supplement of £75 per dog applies. Dogs are not allowed in
hotel rooms or in the restaurant and bar. For further
information please contact Reception. However, registered
guide and support dogs belonging to those with visual and
hearing impairments are allowed in all properties featured,
even where the property description states that pets are not
allowed.
Customers with animal allergies should be aware that we
cannot guarantee that a dog has not previously stayed in
their chosen property, nor can we accept any liability for
any suffering which may occur as a result of such animals
having been present.
You should also refer to the information regarding pets,
which is included on our website.
CAR PARKING
Car parking is free at all our Resorts, apart from Royal
Marbella Golf Resort, but at some Resorts there is limited
availability. For further information on parking
availability, please contact your chosen Resort directly.
CHECKING IN AND OUT -ARRIVAL AND
DEPARTURE
UK Hotel rooms are available from 3pm on the day of arrival.
All Self-Catering Accommodation across all destinations are
available for check in from 4pm. UK Hotel Rooms must be
vacated by 11am on the day of departure, all Self-Catering
Accommodation across all destinations must be vacated by
10am on day of departure. Late check out may be available
for an extra charge, subject to availability, please contact
the Resort directly for further details.
MEAL ARRANGEMENTS
Rates which include breakfast offer either a full
traditional hot breakfast and/or continental breakfast with
tea or coffee, based on the destination offering. Please
check our Resort dining pages for further detailed
information. Rates which include dinner offer a choice from
the restaurant’s table d’hôte menu. Where a restaurant does
not offer a table d’hôte menu, an allowance (which varies
from location to location) is allocated towards dining from
the à la carte menu. There is no refund for meals which are
not taken by guests and lunch cannot be taken in place of
dinner. Children sharing accommodation with two adults or
more who have paid for breakfast as part of their stay are
eligible to the following:
Children 0 to 2 years – Free
Children 2 to 11 years – Breakfast child price applies per person
Children 12+ – Full breakfast charges apply
From time to time Duchally may offer special promotions whereby children up to the age of 16 have breakfast included free as part of their stay.
HEALTH, LEISURE AND WELLBEING
Many of our Resorts have excellent leisure and some spa
facilities such as a swimming pool, steam room, sauna and
spa pool (the availability and range of facilities varies
from Resort to Resort).
Please check online for the range of facilities at your chosen Resort. A charge will be made for the use of certain facilities, such as spa treatments and exercise classes. Your use of such facilities is subject to any particular terms and conditions applying at the Resort at which you have placed your booking.
Unaccompanied minors under 16’s are not permitted to use the gym or any of our spa facilities and must be accompanied by a responsible adult at all times when using any other available leisure facility. Under 8’s are not permitted to use the spa thermal pools, saunas or steam rooms at any time. In some instances, children splash times may be restricted, please check the Leisure Facilities webpage of your chosen Resort for more information.
If you have had or are suffering from severe allergies, ill health, a particular medical condition or are pregnant we advise you to speak to your GP prior to arrival to ensure you can use any leisure or spa facilities, services or treatments. All treatments booked are subject to medical status. We reserve the right to refuse treatment/s if we feel it is not in the best interest of the Client.
GIFT VOUCHERS & VOUCHER PRIZES
Gift vouchers and vouchers used as competition prizes,
unless otherwise specified on the voucher, are valid for one
year from date of issue and subject to any specific
conditions contained within. If you have a prize voucher and
wish to extend the validity date, please contact the Resort
Directly.
Duchally gift vouchers should be presented on check-in or when opting to pay for your meal plan or upon arrival at our Leisure Centre/Spa, if opting to pay for spa treatments. Customers must advice when using a voucher prior to booking a break, meal, spa treatment or any other service as outlined in the voucher terms & conditions at the time of purchase.
Duchally gift vouchers can be used in any Duchally Resort destination. Gift vouchers can be used to settle accounts at Duchally Resorts, either in full or part payment, but change cannot be given. Vouchers can only be used up to a maximum of £2,000 in any one transaction. Gift vouchers cannot be exchanged for cash, replaced if lost and is non-transferable. Monetary gift vouchers cannot be split to settle accounts in more than one Duchally Resort, nor can accounts be transferred. No refund of money will be made once the voucher has been purchased and no change can be given unless Duchally withdraw vouchers without prior notice. Duchally cannot accept responsibility for the loss or theft of a gift voucher after it has been issued. Duchally reserve the right to amend these Terms and Conditions. No photocopies will be accepted. If a resort is no longer part of the Duchally once you come to use vouchers it will not be accepted, vouchers can only be used in resorts part of the Duchally at time of use and not at time of purchase.
CANCELLATION & AMENDMENTS
All cancellation and amendments terms are covered under
the PRICING SECTION for all rate plans next
to each rate description.
Promotion and Partnership rates may only be cancelled in accordance with the specific terms applying to that rate which will be advised at the time of booking.
A cancellation number must be obtained to ensure that minimum charges are levied.
Whilst every effort is made to fulfil any particular requests which you may make in relation to your stay with us, please note that these requests do not form part of our contract and we cannot guarantee that we will be able to meet any particular requests.
HOUSE RULES & DAMAGE CAUSED BY
GUESTS
You are solely liable and responsible to the management, its
other guests, invitees’, visitors, agents and servants for
all loss financial or otherwise and damage that may be
caused by your own negligence and non-observance of any
instructions.
Gambling, contraband, prostitution, weapons, explosives, flammable objects, poisons, drugs, animals (other than dogs where permitted) and pungent food are strictly prohibited on the resort premises.
You will be held responsible for any loss or damage to the Resort property caused by you, their guests or any person for whom they are responsible.
It is agreed that you will conduct yourself in a respectable manner and will not cause any nuisance or annoyance within the resort.
The Management has the right to request any guest to vacate his/her accommodation or other areas of the Resort forthwith, without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In case of the default, the management has the right to remove the Guest luggage and belongings from their occupied accommodation.
COMPLAINTS OR COMMENTS
Any complaint or comment regarding a stay at one of our
Resorts should be made in the first instance to the resort’s
Duty or General Manager at the time of your stay so that it
can be resolved at the time.
GENERAL INFORMATION AND PROVISIONS
Although every effort has been made to ensure the accuracy
of the information set out on our websites and marketing
campaigns, we cannot accept responsibility for any errors or
omissions, and reserve the right to vary, amend, supplement
or cancel any of the information or offers featured on our
websites or email campaigns or otherwise at any time.
All details are correct at time of going to print, however may be subject to change from time to time.
Duchally shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.
For the avoidance of doubt, nothing in these Terms shall operate to attempt to exclude or limit Duchally liability for the death or personal injury of any person caused by the negligence of Duchally or its employees, servants or agents or to attempt to exclude or limit Duchally liability in any manner which would be unlawful.
These Terms shall be subject to the laws of the jurisdiction in which the resort for which you make your booking is situated.
